In today’s world, many people turn to online reviews to decide which services to use, including therapy. If you’re considering Suffolk DBT (Dialectical Behavior Therapy), you might read some Google reviews to learn about others’ experiences. However, sorting through these reviews can be tricky, especially when negative comments are influenced by strong emotions. This is where dialectical thinking can help you find the truth amid the noise.
What is Dialectical Thinking?
Dialectical thinking is about finding balance. It means recognizing that different viewpoints can coexist and that the truth often lies somewhere in between. When you read reviews, using dialectical thinking means you can appreciate both the positive and negative experiences shared by others. This approach helps you see the bigger picture and not just the emotional reactions.
The Impact of Emotion Mind on Negative Reviews
One important thing to consider when reading negative reviews is “emotion mind,” a DBT concept describing a state in which emotions overpower logical thinking. When a person is in emotion mind, their experience of an event is driven entirely by how they feel rather than by an objective assessment of what actually happened. This can result in heightened reactions, selective memory, and a narrowed perspective on events.
For example, imagine a client in a therapy session discussing a sensitive topic. The therapist may offer a challenging but constructive reflection meant to encourage growth. However, if the client is already feeling vulnerable or frustrated, they might perceive the comment as criticism rather than guidance. In this heightened emotional state, they may leave the session feeling misunderstood or dismissed. Later, if they write a review, it might be entirely shaped by that emotional response, focusing only on the discomfort they felt and ignoring the many positive aspects of their therapy experience.
When reading a negative review, it’s helpful to remember that such reviews often capture how someone felt in a moment of distress rather than a full, balanced account of their therapy experience. This doesn’t mean the person’s feelings are invalid—only that emotions can sometimes cloud the ability to provide an objective evaluation.
Why Therapists Can't Respond to Reviews
Another important consideration is that therapists cannot respond to reviews due to client privacy laws (HIPAA). If a client leaves a negative review, the therapist cannot clarify misunderstandings or provide context. A lack of response does not mean the therapist is unprofessional—it simply means they are following legal and ethical guidelines.
What to Keep in Mind When Reading Reviews
Here are some helpful tips for reading reviews about Suffolk DBT:
Look for Overall Patterns: Instead of focusing on one or two negative reviews, pay attention to the general trend. If most people have positive things to say, those reviews may represent the typical experience.
Pay Attention to Details: Reviews that give specific examples about how therapy helped or didn’t help can be more valuable. Vague comments might not give you a clear picture of what to expect.
Consider the Context: Think about what might have influenced a reviewer’s experience. If someone is going through a tough time, their review might not fully reflect the therapy itself.
Balance Positive and Negative: A review that talks about both the good and the bad can be very useful. It shows that the reviewer is being balanced and realistic about their experience.
At Suffolk DBT, we value all feedback and strive to provide the best possible care. Negative reviews are taken seriously as opportunities for growth and learning.
The Training and Commitment of DBT Therapists
To really understand the quality of care you might receive at Suffolk DBT, it’s important to know about the training that DBT therapists go through. All therapists at Suffolk DBT are trained by Behavioral Tech, ensuring they have a strong foundation in DBT skills.
These therapists don’t just learn the material; they also practice using these skills in their own lives. This personal experience helps them understand the challenges their clients face and how to best support them.
Additionally, these therapists are available between sessions for skills coaching, which shows how committed they are to their clients outside of the standard workday. Suffolk DBT therapists often work with clients who self-harm or have suicidal thoughts, demonstrating their willingness to support those who might be avoided by others. As Marsha Linehan, the creator of DBT, says, DBT therapists often “go where angels fear to tread.”
Moreover, DBT therapists meet weekly as part of a consultation team. This is a group where they come together to discuss their cases, share insights, and support each other. This teamwork helps them stay sharp and committed to providing the best care possible.
Finding Balance When Reading Google Reviews
Using dialectical thinking also involves finding a middle ground between extremes. When you read reviews, try not to see things as just good or bad. Understand that therapy can have ups and downs, and each person’s experience may vary.
For example, someone might say they didn’t like the pace of therapy but also acknowledge that their therapist was very supportive. By recognizing these mixed feelings, you can develop a more complete understanding of what to expect.
Making Informed Decisions About Therapy
Choosing a therapist is a significant decision, and online reviews can be a helpful tool—when approached with a critical and balanced mindset. By considering the influence of emotion mind, the legal limitations on therapist responses, and the dedication of DBT professionals, you can navigate online feedback more effectively.
If you’re considering DBT, take the time to gather information from multiple sources, including professional credentials, direct consultations, and personal recommendations. With a thoughtful approach, you can make an informed decision about your therapy journey.